Information on the processing of personal data

Car sales and after-sales services

By this document, the company CARDION CARS a.s. will with registered office at K Chotobuzi 333, 251 01 Čestlice, ID: 28448430, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, Insert 14583 and its CARDION CARS a.s., branch Dejvice, Podbabská 17, Praha 6 - Dejvice and CARDION CARS a.s., branch Stodůlky, Šafránkova, 155 00 Praha 5 - Stodůlky ("Respondent") and members of the Group VOLVO company Auto Cardion s.r.o. with its registered office at Heršpická 788/9, 639 00 Brno-Štýřice, ID: 04156854, registered in the Commercial Register maintained by the Regional Court in Prague, Section C, Insert 88475, Volvo Car Czech Republic s.r.o. with registered office at K Chotobuzi 333, 251 01 Čestlice, ID No.: 63981726, registered in Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 39848 and Volvo Group Czech Republic, s.r.o. with registered office at Obchodní 109, 251 01 Čestlice, ID No.: 61055239, registered in the Commercial Register maintained by Municipal Court in Prague, Section C, Insert 43796 (hereinafter referred to as "Group VOLVO"), we provide information on the processing of personal data and your rights related to this processing.

The processing occurs in the context of this activity of selling a car and providing after-sales services.

Verification of data when selling a customer's car
Test drive
Customer order and its execution
Car handover
Provision and provision of after-sales services
Completion of the order in the workshop
Organising and arranging service arrangements
Customer satisfaction survey
Handling customer complaints
Settlement with suppliers for warranty costs incurred by them

What are your rights?

You have the following rights in the processing of personal data:

Right of access to personal data
Right to rectification
Right to erasure (right to be forgotten)
Right to restrict processing
Notification obligation regarding rectification or erasure of personal data or restriction of processing
Right to data portability
Right to object
Right not to be subject to a decision based solely on automated decision-making

For more information on your rights, please see "Privacy Policy".

How can you exercise your rights?

You can use the following contacts to communicate with VOLVO Groups regarding your personal data.

Electronically at:	https://www.volvista.eu/gdpr
By phone at:	+420 730 811 888
In writing to:	CARDION CARS a.s. To the hands of DPO K Chotobuzi 333 251 01 Čestlice

If your requests in relation to the exercise of your rights are clearly unreasonable or unreasonable, Auto Průhonice may require Reasonable costs not exceeding the necessary costs of processing your request.

Privacy Officer

If you have any questions about data protection, you can contact the Data Protection Officer of CARDION CARS a.s.

1. Data verification when selling a customer's car

Purpose of processing	Verification of data at the sale of the customer's car and internal processes
Description of the purpose of processing	The provision of your personal data is a necessary requirement in order for us to verify your identity, the legal relationship to the subject car being sold; and certain similar information, which you have provided about yourself and which are relevant to the performance of our and your rights and obligations in the sale car. In order to process your personal data, it is necessary to grant your consent to the processing of your personal data. By granting consent to the processing of your personal data, you also agree to the taking or use of a copy of your document according to applicable laws. We may also take a copy in this way use it for verification in the context of internal control compliance with our rights and obligations (e.g. eligibility for payment of the price of the car sold).
Permission to process	The authorisation to process your personal data is granted by consent. If you have not given us your consent, we will not process your personal data for this reason.
Source of personal data	We obtain personal data directly from you.
Categories of personal data we process	Copy of personal document: ID card, passport, driving licence and/or other necessary personal document), or other public document. For information on what personal data we process in each category, please refer to "Privacy Policy"
Processing and archiving time	Your personal data will be archived for 10 years from the date of acquisition copy.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the Volvo Group.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will not be transferred to countries outside the EU.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

2. Test drive

Purpose of processing	To provide a vehicle to conduct a test drive.
Description of the purpose of processing	We use your personal data to enable you to to verify the vehicle before you buy it.
Permission to process	Taking the vehicle for a test drive before purchasing it is can only be purchased after the conclusion of a "Contract for the provision of a motor vehicle for test drive". By concluding this contract, the test drive can be carried out. The provision of your personal data is a contractual requirement and if you do not provide it, you may cause your We will not provide you with a test vehicle.
Source of personal data	We obtain personal data directly from you.
Categories of personal data we process	Id, Contact details, Descriptive data, Transaction data, Vehicle technical data, Trading history, Trading profile. For information on what personal data we process in each category, please see "Privacy Policy"
Processing and archiving time	We will archive your personal data for 10 years from the completion of the production of the car.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the Volvo Group.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will not be transferred to countries outside the EU.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

3. Customer order and its execution

Purpose of processing	Customer order and its execution
Description of the purpose of processing	We will use the personal data you provide to us for fulfillment of your order, or for retrofitting accessories after the purchase of the car. We use the personal data you have provided to us in all activities that are necessary and appropriate to to carry out the purchase of the car you have specified. Creating a binding order for a car to your specification establishes between us and you (i) your obligation to pay the purchase price of the specified vehicle in the manner set out in the Purchase Agreement, (ii) your undertaking to take delivery of the vehicle specified in order, without undue delay. In addition, your personal data may be subject to processing for the purpose of dealing with legal matters and the monitoring and ongoing assessment of legal risks.
Permission to process	Providing your personal data is a necessary requirement for the conclusion of your order, the execution of the purchase contract or to arrange for the professional retrofitting of the selected accessories. Without their provision, it is not possible to implement the above activities.
Source of personal data	We obtain personal data directly from you.
Categories of personal data we process	Id, Contact details, Descriptive data, Transaction data, Product technical data, Trading history, Trading profile. For information on what personal data we process in each category, please see "Privacy Policy"
Processing and archiving time	Your personal data will be archived for 10 years from the completion of order.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the Volvo Group.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will be transferred to countries: (a) within the EU: manufacturers, Volvo multinationals Cars Corporation, Gothenburg, 405 31, Sweden, b) outside the EU: your personal data will not be transferred.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

4. Handing over the car

Purpose of processing	Handing over the car
Description of the purpose of processing	We use the personal data you have provided to us in all activities that are necessary and appropriate to to fulfil your binding order and the concluded purchase contract contract. The handover of the car is possible after: (i) payment of the purchase price of the specified vehicle, namely in the manner specified in the contract of sale, (ii) manufacturing the vehicle, transporting it to us and preparing it for delivery. Your personal data may also be subject to processing for the purpose of dealing with legal matters and the monitoring and ongoing assessment of legal risks.
Permission to process	Providing your personal data is a necessary requirement to carry out the necessary steps without which it would not be possible to conclude an order, purchase contract or fulfil it with you.
Source of personal data	We obtain personal data directly from you.
Categories of personal data we process	Id, Contact details, Descriptive data, Transaction data, Product technical data, Trading history, Trading profile. For information on what personal data we process in each category, please see "Privacy Policy"
Processing and archiving time	Your personal data will be archived for 10 years after completion the production of the car.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the Volvo Group.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will not be transferred to countries outside the EU, but may be transferred to the manufacturer, the multinational company Volvo Cars Corporation, Gothenburg, 405 31, Sweden.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

5. Provision and provision of after-sales services

Purpose of processing	Provision and provision of after-sales services
Description of the purpose of processing	If you express interest in our after-sales services, we will use the personal information you have provided to us to conclude contract for after-sales services. This is a pre-paid service, extended warranty and assistance services. Your personal data may still be subject to processing for the purpose of dealing with legal matters and the monitoring and ongoing assessment of legal risks.
Permission to process	The provision of your personal data is a necessary contractual requirement. Without providing them, it would not be possible to conclude contract for after-sales services with you.
Source of personal data	We obtain personal data directly from you.
Categories of personal data we process	Identification data Contact details Product technical data Trading history Transaction data Communication and interaction information For information on what personal data we process in each category, please see "Privacy Policy"
Processing and archiving time	We will keep your personal data for 10 years after the end of of the contract.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the Volvo Group, Company hotline.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will not be transferred to countries outside the EU.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

6. Fulfilling the contract in the service

Purpose of processing	Fulfillment of the contract in the service
Description of the purpose of processing	The personal data you have provided will be used for processing your order in our service. These are the following activities: making an appointment for your visit, issuing an order sheet, - contacting you about the progress and performance of your of your order, - handling your insurance claim, if any. claim, including contacting the insurance company, invoicing. Your personal data may still be subject to processing for the purpose of dealing with legal matters and monitoring and ongoing assessment of legal risks.
Permission to process	The provision of your personal data is a necessary contractual requirement. Without providing them, it would not be possible to conclude with you.
Source of personal data	We obtain personal data directly from you.
Categories of personal data we process	Identification data Contact details Trading history Product technical data Transaction data For information on what personal data we process in each category, please see "Privacy Policy"
Processing and archiving time	We will keep your personal data for 10 years after the end of of the service contract.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the Volvo Group. and Insurance Company.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will not be transferred to countries outside the EU.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

7. Organisation and provision of service measures

Purpose of processing	Organisation and provision of service measures
Description of the purpose of processing	We will use the personal data you have provided to us for organising all types of service arrangements on the basis of specific legislation, including the provision of your information about necessary service measures relating to concerning your car. We hold your personal data on the basis of prior contact with you, or it may be provided to us by the person who gave you your sold your car to you.
Permission to process	We have to do the processing to meet the obligation, imposed on us by law. The provision of data is a legal requirement and if you do not provide it, you may be cause a breach of the law.
Source of personal data	We obtain personal data directly from you or from third parties persons.
Categories of personal data we process	Id, Contact details, Product technical data. For information on what personal data we process in each category, please refer to the document "Privacy Policy"
Processing and archiving time	We will archive your personal data for 10 years after the implementation service measure.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the Volvo Group.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will not be transferred to countries outside the EU, but may be transferred to the manufacturer, the multinational company Volvo Cars Corporation, Gothenburg, 405 31, Sweden.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

8. Customer Satisfaction Survey

Purpose of processing	Customer satisfaction survey
Description of the purpose of processing	We will use the personal data you have provided to us to, to find out your opinion of the products we provide and services across the distribution network Volvo Group . Based on your feedback, we can further improve our services and ensure possible remedies.
Permission to process	It is our legitimate interest to carry out this processing. We aim to continuously improve our products and services so that our customers are satisfied.
Source of personal data	We obtain personal data directly from you.
Categories of personal data we process	Id, Contact details, Product technical data, Feedback on your satisfaction. For information on what personal data we process in each category, please see "Privacy Policy"
Processing and archiving time	Your personal data will be archived for 3 years after the provision service.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the Volvo Group, Reporting Agency, Research Agency Satisfaction (if used).
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will not be transferred to third countries or to multinational companies.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

9. Handling customer complaints

Purpose of processing	Handling customer complaints
Description of the purpose of processing	We will use the personal data you have provided to us for to deal with your complaint. You can submit your complaint by email, letter, telephone, in person and via the forms on the website. If necessary, given the nature of your complaint, we will disclose your personal information to members of the Auto Pruhonice Group.
Permission to process	It is our legitimate interest to carry out this processing. It is our goal to maintain the quality you expect from our products and services and to avoid potential disputes.
Source of personal data	We obtain personal data directly from you.
Categories of personal data we process	- Id, Contact details, Descriptive data, Technical data about the product, Trading history, Information about communication and interaction. For information on what personal data we process in each category, please see "Privacy Policy"
Processing and archiving time	Your personal data will be archived for 5 years after processing complaint.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the Volvo Group.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will not be transferred to third countries or to multinational companies.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

10. Settlement with suppliers for warranty costs incurred by them

Purpose of processing	Settlement with suppliers for warranty costs incurred by them
Description of the purpose of processing	We will use the personal data you have provided to us for settlements with our suppliers (including, but not limited to, securing financial compensation) for warranty costs incurred by them. In order to be able to settle with the supplier, we must to provide us with some of your personal data.
Permission to process	We have a legitimate interest in ensuring that this processing to carry out. This interest lies in our alignment with suppliers.
Source of personal data	We obtain personal data directly from third parties.
Categories of personal data we process	Product technical data. For information on what personal data we process in each category, please refer to the document "Privacy Policy"
Processing and archiving time	Your personal data will be archived for 5 years after processing compensation
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Supplier of the defective part.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will not be transferred to countries outside the EU, but may be transferred to the manufacturer, the multinational company Volvo Cars Corporation, Gothenburg, 405 31, Sweden.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

The 1) DPO on this written address represents all companies of the VOLVO Group listed in the first paragraph.

Implementation of marketing activities

By this document, CARDION CARS a.s. will with registered office at K Chotobuzi 333, 251 01 Čestlice, ID: 28448430, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, Insert 14583 and its CARDION CARS a.s., branch Dejvice, Podbabská 17, Prague 6 - Dejvice and CARDION CARS a.s., branch Stodůlky, Šafránkova, 155 00 Praha 5 - Stodůlky ("Respondent") and members of the Group VOLVO company Auto Cardion s.r.o. with its registered office at Heršpická 788/9, 639 00 Brno-Štýřice, ID: 04156854, registered in the Commercial Register maintained by the Regional Court in Prague, Section C, Insert 88475, Volvo Car Czech Republic s.r.o. with registered office at K Chotobuzi 333, 251 01 Čestlice, ID No.: 63981726, registered in Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 39848 and Volvo Group Czech Republic, s.r.o. with registered office at Obchodní 109, 251 01 Čestlice, ID No.: 61055239, registered in the Commercial Register maintained by Municipal Court in Prague, Section C, Insert 43796 (hereinafter referred to as "Group VOLVO"), we provide information on the processing of personal data and your rights related to this processing.

The processing occurs in the context of this activity of selling a car and providing after-sales services.

Marketing activities and market research
Conducting satisfaction surveys

What are your rights?

You have the following rights in the processing of personal data:

Right of access to personal data
Right to rectification
Right to erasure (right to be forgotten)
Right to restriction of processing
Notification obligation regarding rectification or erasure of personal data or restriction of processing
Right to data portability
Right to object
The right not to be subject to a decision based solely on automated decision-making

For more information about your rights, please see "Privacy Policy".

How can you exercise your rights?

To communicate with VOLVO Group regarding the protection of personal data protection, you can use the following contacts.

Electronically at:	https://www.volvista.eu/gdpr
By phone at:	+420 730 811 888
In writing to:	CARDION CARS a.s. To the hands of DPO K Chotobuzi 333 251 01 Čestlice

If your requests in relation to the exercise of your rights are manifestly unfounded or unreasonable, Auto Průhonice may require reasonable reimbursement of costs not exceeding the necessary costs of the cost of dealing with your request.

Privacy Officer

If you have any questions about data protection, you can contact the Data Protection Officer of Auto Průhonice.

1. Implementation of marketing activities and market research

Purpose of processing	Reaching out with product, service and market research offers of the VOLVO brand, including information on products, services, promotions, competitions, newsletters and cards for holidays.
Description of the purpose of processing	The personal data you have provided to us is used for informing you about: - VOLVO products and services; and VOLVO Group. Action, contests, newsletter subscription, ads, sending a catalogue or sending holiday cards. We may also use your personal information to collect, analyse and storing the results of qualitative and quantitative research that may be conducted by an outside agency. Your responses will be processed in bulk and in no case specific data will not be linked to your person. .
Permission to process	The authorisation to process your personal data is granted by consent. If you have not given us your consent, we will not process your personal data for this reason.
Source of personal data	We obtain personal data directly from you.
Categories of personal data we process	Id, Contact details, Descriptive data, Business profile, Product technical data, Trading history, Information about family and other persons, Information about peer communication and interaction, Network identifiers. For information on what personal data we process in each category, please see "Privacy Policy"
Processing and archiving time	We process your personal data for this purpose for 5 years from you give your consent, we will then archive your consent for a further 5 years.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the VOLVO Group,Marketing agencies, Event organizers, Media, Importer, Operator Server Operator, Guest Management Agency, Infoline, Market research agency.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, the courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will not be transferred to countries outside the EU, but may be transferred to the manufacturer, the multinational company Volvo Cars Corporation, Gothenburg, 405 31, Sweden.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for scientific purposes, historical or statistical research.

2. Implementation of the satisfaction survey

Purpose of processing	Reaching out to clients to determine satisfaction with service provided.
Description of the purpose of processing	The personal data you have provided to us is used for informing you about: - Determining your satisfaction with the products and services provided by VOLVO, We may also use your personal data to collect, analyse and storing the results of qualitative and quantitative research, that may be conducted by an outside agency. Your answers will be processed in bulk and will in no way specific data will be linked to your person.
Permission to process	The authorisation to process your personal data is granted by consent. If you have not given us your consent, we will not process your personal data for this reason.
Source of personal data	We obtain personal data directly from you.
Categories of personal data we process	Id, Contact details, Product technical data, For information on what personal data we process in each category, please refer to "Privacy Policy"
Processing and archiving time	We process your personal data for this purpose for 5 years from giving your consent, we will then archive your consent for a further 5 years.
Categories of processors or recipients to whom personal we may disclose data to	Direct Processors:	Companies within the VOLVO Group, Agency conducting satisfaction surveys.
	Other processors:	In justified cases, your personal data may be provided to the Police of the Czech Republic, courts or other law enforcement authorities, to the extent necessary extent necessary and within the limits of the law.
Transfer of personal data to third countries or to multinational companies	As part of the above processing, your personal data will be transferred: (a) within the EU: to the multinational company Volvo Cars Corporation, Gothenburg, 405 31, Sweden; b) outside the EU: Medallia, Inc, located at 6220 Stoneridge Mall Rd Floor 2, Pleasanton, CA 94588, USA.
Automated decision-making based on personal data	In this processing to make automatic decisions does not occur.
Other information	Your personal data may be lawfully 499/2004 Coll., on archiving and filing services archiving in the public interest and used for the purposes of scientific, historical or statistical research.